Disclaimer

Our Services Are Not Medical Advice. The advice you receive from not found is for informational purposes only and is intended for use with common early childhood sleep issues that are wholly unrelated to medical conditions. This advice is NOT intended to be a substitute for medical advice or treatment. Always seek the advice of your doctor or other qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in the WeeSleep® program. Reliance on any information provided by not found is solely at your own risk.

Exclusion/Limitation of Liability: Neither not found nor WeeSleep® makes any representations or warranties, express or implied, regarding the consulting services provided. The aggregate liability (if any) of not found and WeeSleep® is limited to the consulting fee paid by you to not found, and in no event will not found or WeeSleep® be liable to you for any other claim, losses or damages.

REFUND POLICY

Due to the time, effort, and commitment provided within a consultation, once you have received your consultation and/or sleep plan, refunds will not be issued for any reason, including but not limited to dissatisfaction with the plan, lack of support from your partner, or change of mind.

PROGRAM EXPIRY

Programs expire 3 months after the date of purchase, regardless of completion of the WeeSleep® plan. If after 3 months, the client requests (and the Consultant agrees) to resume and/or complete the service, a Refresh Me package will need to be purchased by the client; this will allow the Consultant to update the child’s information and create a new WeeSleep® plan to reflect the child’s current age.

INSURANCE COVERAGE

Please note that it is the sole responsibility of each client to determine if their health benefits or insurance coverage will include or reimburse for the services provided by WeeSleep®. WeeSleep® and its consultants do not take responsibility for verifying or guaranteeing coverage for our services under any health insurance or benefits plans. Clients are advised to consult directly with their insurance provider or benefits administrator to understand their coverage options and any potential reimbursement processes.

GUARANTEE

Program Compliance: In order to qualify for the WeeSleep® guarantee, parents must diligently follow the personal, customized sleep program outlined by not found. This includes implementing recommended strategies and techniques consistently as well as logging progress in the online Portal for 10-14 days and communicating regularly with not found throughout the duration of the program. 

Guidance Adherence: Parents are required to follow the sleep plan provided by not found throughout the duration of the program. This includes adhering to scheduled consultations, logging their child(ren)’s sleep and relevant progress daily in the online Portal, and consistently implementing adjustments to the sleep plan as advised.